mobileproductsupport

Join the #RSMPS Office Hours

In November of 2011, RadioShack launched its Mobile Product Support! For those that are not familiar with this FREE service for RadioShack customers, it is exclusive support for your devices. Once you purchase a new phone or tablet you are automatically signed up. Whenever or however you need it, we are there to help you can get the most out of your device with our Mobile Product Support Team.

There are several ways you can access the  RadioShack Mobile Product Support:

  • 1-855-RSHELPU (1-855-774-3578) - this toll-free number is available 7 days a week from 6a-12a PST. Our call center is located in the Pacific Northwest, up in Washington State, and is designed specifically to offer YOU a great experience. You won’t have to wade through a bunch of menus, and you’ll get a real live human being – no bots here.
  • Email - you can send an email through our Mobile Product Support site and get a response within 4 hours, guaranteed (usually it’s even faster than that!)
  • Live Chat – you can chat live with an agent 7 days a week from 6a-12a PST, if you’d prefer immediate response. It’s a great way to get help for something on your phone, especially.
  • How-To guides and a Support Forum – if you prefer to find your own answers, but need a little help, we can do that, too. We have how-to guides created specifically for YOUR device, complete with screenshots, to help you get the most out of your new toy. The Support Forum is also a great place to connect with others for assistance.
  • Mobile App – the best part, however, is our new Mobile App! The RadioShack Mobile Product Support App automatically detects the phone that you have it installed on and serves up how-to’s and guides for that specific phone. You can also use the app to immediately connect with our Mobile Product Support team, or to keep up with us on Twitter and Facebook.

Now that you know what Mobile Product Support consists of, we want to give you a peak at some of the features it has available. That is why we have started a Twitter Chat with our Mobile Product Support team. They will be available to answer any questions about your phone or tablet. (Even if you did not purchase it from RadioShack). Spend an hour with us as we answer any questions that you have been wondering. Be sure to leave your questions in the comments below and we will work to answer them all.

How do you join the chat?

1. Follow @RadioShack on Twitter

2. Check out our Twitter page MONDAY, July 1, starting at 4pm CST.

3. Participate in the conversation using the hashtag #RSMPS

4. Leave a question for the Mobile Product Support team in the comment section below and we will work to answer them during the Twitter Chat!

So be sure to join us on MONDAY from 4pm-5pm CST! 

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4 Comments

  • Suzanne C

    What is the preferred method of contact? And which is typically the fastest?

  • sandy

    what is the best antenna for the most channels without cable

    • Ken Jones

      Sandy, there’s no way to tell you what product would be “The Best” without knowing some details about your situation. Some things that matter are your home’s height relative to the surrounding terrain (higher is better), how much greenery is nearby (trees soak up TV signals) and how far it is to the TV station (signals weaken quickly as the distance is increased, according to what’s called the inverse square law). To help you figure all this out, look at this web site–been around for a while, good data– www dot antennaweb dot org. type in your zip code and there you go. Good luck!

  • sandy

    my router keeps on snapping out having to be reset- is it me- the company or someone trying to get access knocking us out