A Day in the Life of the Social Media Team

When I tell people that I am on the Social Media Team at RadioShack, I usually get some funny faces, along with questions about what exactly I do during a typical workday. It’s actually quite hectic, but definitely lots of fun. Here’s a breakdown of our days that hopefully gives you a better idea of what the job entails:
 
 
Paige

My friends and family always ask me what I do at work. “You get paid to do this?” they ask. Yes. But it’s not all just fun and games; we do LOTS of work and there’s always plenty to keep us busy. So we thought we’d share a little bit of what an “average” day looks like for us.

6:30am – My alarm goes off. Snooze? Of course, but only 15 minutes.

7:00am – Out the door to walk my awesome dog Dexter, then back in to get ready for work and eat breakfast. I’ve got to have breakfast.

8:00am – Walking into the office, with my coffee and phone in hand checking tweets from the night before and early this morning.

Rest of the morning – When I first get to the office, I check my RSS feeds for RadioShack news, related news and social trends for a report I do called the Daily Buzz Report. Very official. Morning meetings are usually very active, too, as we discuss news, new projects and cool social contests. And I always take notes on a piece of paper or a printout. Even though I have my computer with me, there’s something about handwriting notes that helps me remember everything. And food. Food is a great addition to morning meetings. The rest of my morning is spent drinking coffee, going to meetings, drinking coffee, checking and replying to emails, drinking coffee, oh, and drinking coffee.

Lunchtime – If I have time to make it to the grocery store, I’ll bring in a sandwich and some applesauce. (One of the greatest snacks ever.) If not, I’ll head down to the RadioShack cafe or run out to my favorite burrito place.

Rest of the day – can often be very unpredictable. Most of the time, I plan content for blogs, Facebook and Twitter, or ship out gift packages to our awesome RadioShack fans who have won contests.

I’m very lucky to work with such an awesome team. We come up with lots of cool ideas for contests and projects just by throwing crazy ideas at each other, and most of the time, at least a couple of them are great! One of the most exciting projects I’ve worked on was our #iSpy contest. It was so much fun tweeting and responding to some of our hilarious fans.

Sometimes it’s hard to believe it’s time to go home when I’ve been busy, but there’s always some work that can be wrapped up tomorrow or later when I get home. Overall, I can’t complain at all. 

Ricky

When I was a kid we used to have “Bring Your Parents to School Day.” Now that you can find almost anything online, we figured why not share a little bit about what we do on a daily basis? A “Bring Your RadioShack Team to the Internet Day.”

5:00am - I start my morning around  OK, I snooze until 5:30, but still.

6:00am -  I check all the usual social spaces – Twitter, Facebook and my Google reader. Then it’s time to get ready.

7:00am - I get my daughter  up and ready, grab some my coffee, and then it’s off to daycare to drop her off and then to the office.

8:15am -I’m the guy who walks in with a giant mug of coffee (we seem to drink lots of coffee) and my iPod jamming out. Monday-Thursday you can find me listening to anything that keeps my foot tapping, and on Friday I WILL be listening to great Irish drinking songs by Flogging Molly, Great Big Sea, Dropkick Murphys, the Pogues … no better way to end the week.

Rest of the day - I usually start my morning by checking the social space for RadioShack mentions and making sure I catch up on any customer concerns and respond to any fan comments. That’s the most important part of my job during the day. I also review product briefs and check out our new products to plan for videos, blog posts, tweets and status updates.

Some days are crazier than others. For instance, a few days ago I was literally in meetings from 9:00am – 5:30pm. And on our last video day we did over 12 straight hours of shooting! We made some great videos though! One of the most exciting projects I’ve been part of was our #iSpy contest for the HTC EVO 3D in white. It was so much fun to interact with so many followers on Twitter and see the crazy things they came up with for answers. There’s nothing more awesome than giving away lots of prizes, too.

Overall, my time at RadioShack has been filled with some great experiences. I love working in our building because there’s lots of windows with great natural light and the inside is really contemporary and fresh. Plus, I get to work with really creative and exciting people who don’t mind going through some really weird and bad ideas to get to the ones that are awesome.

If you’ve got a great story about what you do, we’d love to hear it! Just post it in the comments.

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2 Comments

  • Cynthia Morgan

    CAN’T GET ON A SOCIAL NET WORK DUE TO THE FACT THAT, I PURCHASED A SUBSTANDARD LAPTOP FROM RADIOSHACK. PRETTY FUNNY HOW I HAVE FOUND 38 CUSTOMERS WHO HAVE PURCASED FROM THE SAME STORE, AND ALL HAVE THE SAME PROBLEMS. ALL I HAD TO DO IS POST ON THE BLOGS FOR RADIO SHACK! INFACT THE GROUP IS GETTING TOGETHER AT THE WEST STREET WINE MARKET, WITH THE ISSUES WRITTEN OUT FOR THE CORPORATE OFFICE. SEEMS THEY DON’T CARE TO HEAR FROM US ONE AT A TIME. AND NEITHER DOES THE DISTRICT MANAGER. TOOK ME 4 PHONE CALLS TO JESSICA, AT 877-668-4057, TOOK HER 3 WEEKS TO GET BACK TO ME. CALLED THE MANAGER AT THE STORE I PURCHASED WITH, JASON POOR CUSTOMER SERVICE, AND VERY RUDE! ALSO ASKED ME IF I CALLED TONY THE SALES PERSON, “MR. LAZY EYE”. NEVER SAID SUCH A THING, BUT NOW HAVE FOUND 4 OTHERS HE HAS SAID THE SAME THING TO. FUNNY DON’T YOU THINK! DO NOT BUY FROM RADIO SHACK! PURCHASED A TOSHIBA, (DISPLAY MODEL) FROM 9570 S Mccarran 106-108, Reno, NV. WAS TOLD RS WOULD REPLACE IF ANY PROBLEM WITH THE LAPTOP. “SAME AS WALMART?” “YES” FROM ANTONY, WAS IN THE STORE 3 TIMES PRIOR TO BUYING, ASKING QUESTIONS. WAS ASSURED, NO PROBLEM, BRING IT BACK WITH ANY PROBLEMS WE WILL EXCHANGE. NOTHING ABOUT SENDING IT OUT ANYWHERE, ALSO CLIPPED ME FOR THE $9.99 MONTHLY SERVICE FEE. MISSREPRESENTED THAT. WAS TOLD IF WE RETURN 15% RESTOCKING FREE IF NOT BROKE. TONY FORGOT TO MENTION THAT WAS ONLY IN THE FIRST 30 DAYS! HELP ME PUT RADIOCRAP OUT OF BUSINESS! CONSUMERS RISE UP, AND BE COUNTED!

    • Ricky Cadden

      Cynthia, sorry to hear this, but thanks for reaching out and let us know. Can you please email details directly to Help@RadioShack.com, including the info on your receipt? We would like to follow up ASAP and make this right for you.